Last updated: 13 August 2026.
1. Service Provider
These conditions apply to services supplied by:
HIGH STAR EOOD („ХАЙ СТАР“ ЕООД)
UIC: 205446186
VAT number: BG205446186
Address: 3 Industrialna Street, 5th floor, 8001 Burgas, Bulgaria
Telephone: +359 56 800 009
Email: info@buh.bg
The company is referred to below as the “Provider”.
2. Scope
These conditions govern withdrawal from a requested service, termination of its performance and refunds of amounts paid through buh.bg by bank card or bank transfer.
Payments through buh.bg are made against an issued invoice.
The terms of an individual contract with the client take precedence to the extent that they do not restrict rights granted by applicable law.
3. Withdrawal Before Performance Begins
The client may request withdrawal before performance begins by sending a written notice to info@buh.bg.
If performance has not begun and the Provider has not incurred any costs in connection with the service, the amount paid will be refunded in full.
If, before the notice is received, the Provider has incurred previously agreed and non-refundable costs payable to public authorities, registers, banks, notaries, translators or other third parties, those amounts may be deducted from the refund.
The client will be informed of the basis and amount of such costs.
4. Consumer’s Right of Withdrawal
Where the client qualifies as a consumer and the contract was concluded at a distance, the client may have the right to withdraw from the contract without giving a reason within 14 days under the Bulgarian Consumer Protection Act.
The period begins on the date the service contract is concluded.
To exercise the right of withdrawal, the client must send an unambiguous written statement before the withdrawal period expires.
This statutory right does not automatically apply to contracts concluded with companies, sole traders or persons acting within their trade, business or professional activity.
5. Performance Before the Withdrawal Period Expires
Where a consumer expressly requests that performance begin before the 14-day withdrawal period expires, the Provider may begin work after receiving that request.
If the consumer subsequently exercises the right of withdrawal, the consumer must pay for the services actually performed before the Provider received the withdrawal notice.
If the service has been fully performed following the consumer’s prior express consent and acknowledgement of the consequences, the right of withdrawal may be lost in the cases provided by law.
6. Termination After Performance Has Begun
After performance has begun, the client may request termination in accordance with the procedure set out in the individual contract.
Up to the termination date, the client must pay for:
- work actually performed;
- previously agreed costs;
- public, notarial and bank fees already paid;
- other amounts due under the contract and applicable law.
Any remaining part of an advance payment will be refunded after the final calculation has been completed.
7. Incorrect or Duplicate Payments
In the event of a duplicate payment, an incorrect amount or payment against the wrong invoice, the client must notify the Provider at info@buh.bg.
Following verification, the excess or incorrectly paid amount will be refunded unless the client requests in writing that it be applied to another outstanding obligation.
8. Inability of the Provider to Perform the Service
If the Provider cannot supply a paid service for a reason for which the client is not responsible, the amount received for the unperformed part will be refunded.
If part of the service has already been performed and has independent value for the client, the value of that part may be deducted after the relevant calculation has been provided.
9. Submitting a Request
A request for withdrawal, termination or refund must be sent to info@buh.bg and should include:
- the client’s name or company name;
- the client’s UIC where the client is a company;
- telephone number and email address;
- invoice number and date;
- payment date and amount;
- the reason for the request;
- information sufficient to identify the payment.
The client does not need to provide the full bank-card number, card security code or online-banking passwords.
10. Review of the Request
After receiving the request, the Provider will verify the payment, the stage of performance and any costs incurred.
If additional information is required, the client will be contacted using the contact details provided.
The decision and calculation of the refundable amount will be sent to the client in writing.
11. Refund Method and Period
Where the statutory consumer right of withdrawal applies, the amounts due will be refunded without undue delay and no later than 14 days from the date on which the Provider was informed of the withdrawal.
In all other cases, the refund will be made within a reasonable period after verification has been completed and the refundable amount determined.
An amount paid by bank card will generally be refunded to the same card through the payment operator.
An amount paid by bank transfer will be returned to the bank account from which it was received unless the parties agree otherwise in writing.
The time required for the amount to appear in the client’s account also depends on the client’s bank and the payment operator.
12. Model Withdrawal or Termination Notice
To HIGH STAR EOOD
I hereby give notice that I wish to withdraw from or terminate the following service:
Invoice number and date:
Payment date and amount:
Client’s name or company name:
UIC, if applicable:
Telephone:
Email:
Reason and additional information:
Date:
13. Contact Details and Complaints
HIGH STAR EOOD
Email: info@buh.bg
Telephone: +359 56 800 009
Address: 3 Industrialna Street, 5th floor, 8001 Burgas, Bulgaria
Where the client qualifies as a consumer, the client may also seek assistance from the Bulgarian Consumer Protection Commission.